Messaging Privacy Policy

This is the privacy policy for the C&E Text Messaging Program, the text messages sent and received at (215) 267-9025 by C&E Craft Co (CE CRAFT LLC). It is the only privacy policy that applies to this messaging program. Our online store's general privacy policy at https://cecandle.com/policies/privacy-policy covers store purchases and refers here for mobile messaging.

Mobile information is not shared

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We use one messaging provider (Twilio) solely to deliver messages on our behalf, and we may disclose information when the law requires it.

What we collect

• Your mobile number, and the date, time and method of your opt-in (entered in the staff app, or by texting us first).
• The content of messages you send to and receive from the program, including any photos you attach.
• Delivery status information from our messaging provider (sent, delivered, failed).
• For employees, messages are linked to your staff account so your manager can see and respond to them.

How we use it

• To send the confirmations, notifications and replies described on the program page.
• To record absence and lateness reports and manager acknowledgements for scheduling.
• To reply to customers who text us about an order, within that conversation only.
• Only people who text this number or enroll themselves are in this program. Phone numbers we receive through third-party marketplace platforms are used solely for order fulfillment; we never use them to start a text conversation and never load them into our messaging systems.
• To honor opt-out requests and keep a record of consent as carriers require.

We do not send marketing or promotional text messages through this program.

Message frequency and cost

Message frequency varies with your role and activity, typically a few messages a week for employees and only replies within your own conversation for customers. Message and data rates may apply according to your carrier plan. Consent to receive texts is not a condition of employment or of any purchase.

Opting out and help

• Reply STOP to any message to opt out. You will receive one final confirmation and no further texts. Reply START to opt back in.
• Reply HELP for help, email chris@cecandle.com, or call (215) 264-0020.
• Employees can update or remove their number in the staff app under Settings → Notifications at any time.

Retention

Opt-in records are kept for as long as your number is enrolled plus the period carriers require for consent audits. Message history is kept as part of our internal staff records and deleted according to our retention schedule. You can ask us to delete your messaging data by contacting chris@cecandle.com or (215) 264-0020.

Changes

We will post any changes to this policy on this page with a new “last updated” date.

Contact

C&E Craft Co (CE CRAFT LLC), Collegeville, PA · chris@cecandle.com · (215) 264-0020